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The terms and conditions set out below detail how this website can be used. If this website hereinafter referred to as ‘The Website’ is used, you are agreeing to be bound by these terms and conditions. If you do not accept any of the terms and conditions stated below, you should not use the website. By using the website, you undertake that you are aged 18 years or older and that the information will be shared with our partners, National Accident Helpline, Finance Advice Helpline or National Injury Claim-line the claim management companies to enable them to contact you.
Information displayed on this website is for guidance only. The circumstances of any personal injury claim will always be specific to the claimant. Information provided here should not be relied upon for legal purposes.
www.rightclaim.uk is owned and operated by QWM Media Ltd.
www.rightclaim.uk takes all reasonable steps to ensure that information on this website is correct. www.rightclaim.uk accept no responsibility for legal accuracy of content or any mistakes or omissions www.rightclaim.uk does not offer any express or implied representations, conditions, or warranties regarding the information shown herein.
By clicking “Submit” button you agree to be contacted by one of our partner Claim Management Company in relation to your personal injury.
www.rightclaim.uk excludes liability for any loss or damage, whether direct or indirect, arising from your use of this website.
www.rightclaim.uk will refer your enquiry to selected partner only with your consent. Although our you will not be charged for using this website, however, we will get a fee for referring your claim to the claim management company. We undertake thorough checks on the third parties that we recommend to you in order that you receive a high quality service; however we take no responsibility for the delivery of, or effectiveness of the service you receive from any third parties we put you in touch with.
Copyright, Trademarks and all intellectual property rights contained on this website are the property of www.rightclaim.uk
The www.rightclaim.uk website is expressly limited to personal, non-commercial use. Any usage beyond that described will be in breach of these Terms. No extract or copy of any part of this website may be used for commercial purposes without express permission, without exception.
Our complaints procedure
QWM Media Limited follow strict ethical standards that we have set as our organisational goals and constantly improve them by taking regular feedback from our customers.
As a company we do not partake in any cold calling activities we primarily deal with enquiries submitted through one of our websites. If you are dissatisfied with any part of our service, you have the right to raise your concerns with us. We take all complaints seriously and invite your feedback so that we can improve our services. In the instance you have a criticism with the service provided from one of our partner claims management companies, you will be directed to their complaint’s procedure. However, we will take your concerns into consideration when deciding on pursuing future business.
How to make a complaint:
You can make a complaint in writing, by letter, email or verbally over the phone or in person. When making a complaint you should explain your concerns alongside providing data such as your name or reference number to enable us to locate your records. This information will allow us to investigate your concerns as soon as possible. A complaint can be lodged with our nominated complaints handler: Mr. Sohrab Abbasi on the below:
Post:Office 22, 30 Up hall Road, Ilford, Essex, IG1 2JF
How we handle your complaints:
Your complaint will immediately be assigned to Sohrab Abbasi who will gather all the relevant information to investigate your complaint. There may be a need to contact you. All information relevant to your complaint will be obtained and reviewed. For instance, if your complaint is in relation to the conduct of the claim’s management company identifying your claim, we will identify the firm and investigate the nature of the service provided. If your complaint is in relation to the service provided from your legal representative, we will gather relevant information, alongside directing you to their complaint’s procedure. Your legal representative is authorised by the Solicitor Regulation Authority (SRA); therefore, they are required to comply with their regulatory requirements.
We will acknowledge your complaint within 5 working days which includes contact details, should you wish to liaise further at any time during the investigation.
We then have 8 weeks from the date we receive your complaint to provide you with an outcome of our complaint’s investigation. If after 8 weeks, we are unable to resolve your complaint, we will write to you providing an update on the progress and inform you when we expect to provide you with a final response. We aim to resolve the complaints within the given timescales but if we are unable to do so, we will write to you again, providing details on the progress of your complaint. If the conclusion of our complaints investigation shows that you have received an unsatisfactory service or have suffered a material loss as a result of the service we provided, we will make proposals to put this right. If this is not the case, we will write to you setting out how we reached our decision.
You will receive a final decision letter which will provide a full account of our investigation and of our conclusion. Where redress is appropriate, we will outline exactly the form of redress.
If you are not satisfied with the outcome or do not agree with the conclusion of our investigation you have the right to appeal the decision. You can take your complaint directly to the Financial Ombudsman Service by letter, email or telephone. You can also take your complaint to the Financial Ombudsman Service if you do not receive an outcome within the timescale.
Please note that you have 6 months to escalate your complaint to the Financial Ombudsman Service from the date of receiving your final response or of the 8-week deadline.
You can contact the Financial Ombudsman Service by:
QWM Media Ltd hereinafter referred to us “We”, “Our” or “Us” are a data controller and are committed to protecting your privacy and takes its responsibilities regarding the protection of data very seriously. This privacy statement sets out how we comply with both UK and European Union data protection requirements. We have structured our website so that you can visit without identifying yourself of revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy notice. This website and our services are not intended for children and we do not knowingly collect data relating to children.
If you have any queries about this policy, please get in touch with us by contacting us on firstname.lastname@example.org or write to us at the address below and we will do our best to answer your questions:.
Under the EU’s General Data Protection Regulation (EU) 2016/679 (GDPR), Article 4, personal data is defined as “any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”
How we collect your Information
We obtain data about you directly from you as you have chosen to do so. We do not collect your data from any third parties. When using this website, you are required to provide relevant personal information for us to direct your enquiry to the relevant claim management company.
What information is collected
For us to direct your enquiry to an expert personal injury claims company we require the following information from you.
Whether you were injured in the last 3 years as a result of an accident.
Whether you received any medical attention for the injuries.
How we use your information and our legal basis of processing
On submitting your information, we pass on your details to a claims management company who are experienced in handling your claim type. The claims management company will call you on the contact number you provided to establish the merits of your claim before they recommend a specialist solicitor to represent you when making your claim. We pass on your information as you have consented for us to do so.
We pass on your information to our following partner that will contact you to discuss your personal injury claim-
National Accident Helpline Limited.
Finance Advice Helpline Limited.
National Injury Claimline Limited.
We do not pass your data on to any third countries or international organisations.
We will store your data for a minimum of a three-year period as this is a regulatory requirement with the Financial Conduct Authority.
We have security measures in place to prevent your personal data from being accidently lost, used or accessed in an unauthorised way, altered or disclosed.
Under Article 17 of the GDPR you have the right to have your personal data erased. You have the right to make this request if your personal data is no longer necessary for the purpose for which you originally provided it, if you withdraw your consent, object to the processing of your data. You can make this request by contacting us on the details listed above.